Family Intervention - Tenants First (Berneslai Homes)

If you're a Berneslai Homes tenant and are struggling with the cost of living crisis, you can get help and support from their Tenants First service.

About Tenants First

Tenants First is a tenancy and family support hub for tenants. It offers: 

  • family intervention support
  • tenancy support – including help with claiming benefits, accessing services and grants
  • referrals to third party services like Citizens Advice, charities and trusts
  • housing coaches
  • mental health housing-related support for adults and families
  • employment training support - helping tenants to get into training, learning skills and employment. (This is funded through the European Social Fund scheme.)

The service supports tenants with a wide range of tenancy issues. It also offers family support to those who have multiple needs at a complex level.

The support's targeted to your needs, with practical help and advice offered.

Updated:  January 2025

Accessing the service

Key documents

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