BMJ Advanced communication skills part 1: connecting, summarising and handing over – with Roger Neighbour
The first in this series of three audio modules looks at how to begin a consultation and covers building a rapport with patients, how to ensure you are addressing the patient’s key concern, and thinking ahead about what problems might arise. It includes case studies that help you examine how to deal with patient annoyance and anger, how to ensure you’re in the right mindset and focussed on the patient, and how to include patients in the treatment discussion.
This e-learning module is provided by BMJ Learning.
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