BMJ Advanced communication skills part 2: the middle of the consultation – with Roger Neighbour
This second in a series of three audio modules looks at how to conduct the middle of a consultation once you have built a rapport with the patient and identified their key health issue. The authors discuss a basic five step communication model to help deal with the most challenging patients and scenarios. Using case examples, they examine what to say and how to act in difficult situations.
This e-learning module is provided by BMJ Learning.
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